Support

Before Contacting

Policy for Support

Technical support is available for issues relating to problems with the program not for issues relating to how to run the program in your business.

Issues involving OPS (Other Peoples Software) should be directed toward those companies.

March 2008

Before Calling

It is strongly recommended that you look in your manual, review the tutorials provided on the CD or on the Web site in the appropriate product section and review the web site for FAQS relating to your particular issue. Please be seated at your computer when you call. Please have your user id and registration available.

If we cannot accommodate you during our scheduled support times please email us with a Time (MST) and Date in which we can contact YOU.

Please include a valid email address so we can confirm the appointment. Make sure to place *.otcs on your safe list of emails or check your Spam and Junk mail (you may also need to check on your email provider site) to insure that we have not sent you something.

Online Support

Online Support

For Live Online Support please click the link to our Online Support page.

You will need an appointment to access support. Clicking on the support link without an appointment may result in nobody responding.

Call 801-523-2130 to schedule an appointment or email Support@otcs.com.

Live Online Support Link:

Hours of Support are from 9 am to 4:30 pm MST or by scheduled appointment. To see what time it is in Utah Click Here

Support is FREE but you will need an appointment to access online support. Clicking on the support link without an appointment may result in nobody responding to you right now.

The best way to guarantee help is to schedule a time when we can log into your computer to assist you.

Secondary Support Link:

https://www2.gotomeeting.com/

Use this location when told by support to Join a Meeting. You must have a user ID to Join a meeting. If you do not have a user id you will not be able to log in.

The following tutorial is for those who have been instructed by Support and have been sent a special diagnostics file to determine what is happening. Please follow the instructions sent with the file for installing and then watch this short tutorial on how to use this file to report your issue.

Diagnostics tutorial

Technical Support #'s

March, 28,2008

Technical Support

"When nothing else seems to work! "

Learning a New System is always challenging. Before requesting support take a moment to watch how we at support look at Learning a New System . Click here to watch a funny video sent by one of our friends . Click the Back Button or Close the new window after watching to return to this screen.

Email: Support@otcs.com

Or click here o send a request:

Phone: 801-523-2130

(Please do not call the sales line for support questions as you will be asked to call the above numbers)

Pricing for Support

Our problem: No Charge

Your problem: $49 incident.

What is an example of Our Problem: "The program doesn't work like intended".

What is an example of of Your Problem: "You don't know how to make the program work like you want it to or think it should, or you cannot connect to the internet "

Please have your VISA, MASTERCARD, American Express, or Discover card ready prior to the call. If the problem is deemed to be caused by our software no charge will be applied to your card.